FAQ

Here are the frequently asked questions that we get. We publish them here in the hope they will help you with your enquiry. In case of other questions don’t hesitate to get in touch with us.

In many cases we are able to offer free delivery! Whether we are able to offer you free shipping depends on a number of factors including how much you order and what country you require delivery to. Simply add the desired items to your basket and click check-out to find out the delivery cost.
You can pay for your items with the following payment methods: Visa, Delta, Visa Electron, MasterCard, EuroCard, American Express, UK based Maestro and Solo cards. Sorry that we cannot process orders where the payment method is: cash, paypal, cheque, bank transfer, direct debit.
When you make an order your chosen items will normally be packed the same day or next day (seven days a week). The dispatch will be the next available day which depends on what days Royal Mail or the courier company used is operating. Normal UK delivery is 1-3 days. Normal European delivery is 3-7 days.
All payments and orders are processed via Amazon who use the latest encyption techniques for payments and data protection.
The online checkout is powered by Amazon who will take your details and process your payment. If you have ordered from Amazon (UK) before you can login to save time. When ordering you choose your preferred delivery address and can specify if your items are a gift in which case no payment reciept will be included in the package. Amazon will send you an email when your package has been dispatched.